Scott H.

About Scott H.

With a strong ownership mentality, I work as a Business Operations Manager collaborating across teams to drive operational decision-making within the travel industry. My focus is helping leaders translate complex information into clear decisions that improve performance, customer experience, and long-term value. I enjoy bringing structure to complex problems, aligning stakeholders, and helping initiatives move from concept to execution. I value curiosity, rigor, and practical thinking, and I enjoy environments where thoughtful ideas and collaboration lead to better outcomes.🧠 Always learning Library cards are free Core Interestshospitality • aviation • hotels • innovation • puzzles • problem solving • global cultures • math • travel • tea • data How I Think & Workentrepreneurial mindset • Deep thinker • Comfortable asking hard questions in service of better outcomes • Curious by default • Bias toward building and improving systems What I’m BuildingBecomeSystem.com: a web app created for intentional living to stop life\'s drift.VouchForThem.com: a web app focused on trust and reputation; beyond \'connections\'.(Built using Lovable.ai, Supabase, Resend, OAuth, Figma, ChatGPT, Google Search Console, Google Analytics, GitHub) Global PerspectiveProfessional and personal travel across: India • China • New Zealand • Thailand • Vietnam • Hong Kong • Mexico • Canada. Books That Shaped My Thinking The Hard Thing About Hard Things • Be My Guest • Without Reservations • What Got You Here Won’t Get You There • The Millionaire Next Door • The Slight Edge • The Treasure Principle • Knowing God Wǒ zhèngzài xuéxí pǔtōnghuà (Studying Mandarin) Grateful husband and father of three

Experience

1. Business Operations Manager

   Rocket Travel by Agoda

   Nov 2021 — Present · Cincinnati, OH, US

   Built and owned the company’s first booking-level profitability and contribution margin framework, including a self-service reporting system that enables stakeholders to independently analyze partner-level economics and decision tradeoffs. Acting as the organization’s primary interpreter of P&L mechanics, educating product, partnerships, and operational teams on how decisions flow through revenue, cost, margin, and overall profitability. Define and maintain financial logic, assumptions, and evaluation methodologies used to assess initiatives, establishing a consistent P&L framework relied upon across the business. Launched Rocket’s first price competitiveness compliance reporting, negotiating a vendor contract and developing custom price-scraping logic to enable competitor price analysis across Expedia, Booking.com, and key partners. Analyze customer behavior, attach rates, and lifetime value to interpret monetization and margin tradeoffs across loyalty-based travel programs. Communicate complex financial insights to senior leadership through structured narratives, waterfall analyses, and executive-ready reporting that surface assumptions, risks, and financial implications.

Education

• University of Cincinnati Carl H. Lindner College of Business

  Bachelor's degree, Accounting

  2006 — 2010