Scott Grytza
LSSBB, CPBI
- Role
- Vice President of Reporting and Analytics at Alorica
- Location
- Franklin, TN, US
- LinkedIn followers
- 500 followers
About Scott Grytza
Offering Expertise in the Development and Launch of Business Analytics Practices and…
Experience
Vice President of Reporting and Analytics
May 2019 — Present
Responsible for Daily, Weekly, & Monthly operational reporting across 100+ call centers and over 400 lines of businesses in a global environment. Established Management Incentive Plan (MIP) scoring system for all Director+ employees in Operational roles. Implementing compliance auditing and change management processes to ensure bonus payouts are accurately reflected in key performance indicator results. Achieved a 40% reduction in overall spend (~$900K annually) over 5 years through strategic cost-saving initiatives. Implemented a transformative data ingestion strategy and modernized underlying technology infrastructure. Built and led an AI development team that deployed impactful AI solutions across internal platforms.
Education
Purdue University
Bachelor of Science - BS, Engineering
1991 — 2000
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