Scott Grummett
Director of Service @VC3
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WORK HISTORY
Director of Service @VC3
CA
Provide leadership and supervision for a team of IT consultants spread over offices in 3 cities• Ensure department goals for service levels and productivity are met• Defined performance goals for IT techs and implemented measures to help them meet and exceed those goals• Measure and improve the performance of members of my team• Manage attendance and schedule adherence• Responsible for implementing performance improvement plans and disciplinary measures• Recruit, interview, and train new team members• Handle customer escalations • Constantly work towards defining and improving internal processes• Manage a new branch office in Las Vegas
EDUCATION
University of Saskatchewan
Bachelor of Science (B.Sc.), Chemistry
University of Saskatchewan
Bachelor of Science (B.Sc.), Computer Science
SKILLS
ABOUT SCOTT GRUMMETT
Director of Service at CompuVision Systems
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