Scott Gillie
Client Director at ServiceNow
- Role
- Sr Client Director at ServiceNow
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Scott Gillie
Proven information technology executive who builds and maintains high performing Global Client Services Teams to deliver desired results. 25 years of experience implementing SaaS/Enterprise-grade solutions, solving complex problems, and building high performing teams to deliver business results. Fluent in all aspects of the client relationship life-cycle: sales (initial and on-going), complex system implementation/migration, on-going support & services, and client renewal. Career focus primary to Oracle, SAP and multitude of various third-party applications as serviced by a Hosting and Application Services Partner. Specializes in the design and deployment of ITIL-grade Client Services Governance Models to develop C-level SaaS client relationships, proactively managing services, building client value, and ultimately growing accounts. Deep expertise in measuring client satisfaction, creating client loyalty, reducing churn, and maximizing revenue.Employing Expertise to achieve Excellence in Client Services: Software as a Service (SaaS) PeopleSoft/Oracle, SAP High Performing Teams Account Management | Service Delivery Merger, Acquisitions, and Divestitures Client Retention & Growth Hosting and Application Services SLA Management Vendor Management ITIL Operations Management
Experience
Sr Client Director
Mar 2020 — Present · Columbus, OH, US
Client Director in ServiceNow\'s T120 Program (Top 120 Strategic Accounts), leading cross functional team focused on developing Executive Relationships, driving Account Growth and enabling Successful Customer Outcomes
Skills
- IT Strategy
- Managed Services
- Integration
- Salesforce.com
- Virtualization
- IT Service Management
- Service Delivery
- Customer Relationship Management (Crm)
- Enterprise Software
- Crm
- Itil
- Saas
- Solution Selling
- Disaster Recovery
- Data Center
- Vendor Management
- Software as a Service (Saas)
- Program Management
- IT Management
- Professional Services
- Cloud Computing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.