Scott Gilliam

About Scott Gilliam

A results-oriented CUSTOMER EXPERIENCE STRATEGY and DELIVERY leader offering over 15 years of mid to senior level management experience in Fortune 500 companies. A dynamic, self-starting leader who thrives in fast-paced environments and possesses an excellent ability to articulate a vision and operate at both strategic and tactical levels to pursue it. A strong C-level verbal and written communicator with demonstrated experience at translating insights into compelling presentations. A core focus on outcomes and passion for building differentiating customer experiences, digital capabilities, and high-performing teams. PROGRAM AND PRODUCT MANAGEMENT: Facilitating the development of strategic roadmaps and corresponding implementation plans to deliver end-to-end solutions that align with business objectives. Leading the delivery of product portfolios across multiple business lines and Agile teams. Leverages advanced analytical and creative problem-solving skills to adapt to changing situations. Adept at analyzing workplace dynamics, learning/adapting quickly to changing situations, and navigating teams through complex initiatives. DIGITAL CAPABILITY DEVELOPMENT AND EXECUTION: Providing strategic and operational cross-channel leadership to deliver new digital marketing capabilities, end-to-end experiences, and scalable promotional platforms. Business owner of strategic partnerships with 3rd party agencies and tech integration partners to deliver world-class operating platforms linking digital and physical retail channels.

Experience

1. Principal Consultant

   PCG | Project Consulting Group

   Mar 2023 — Present · Minneapolis, MN, US

   Scaled Agile (SAFe) Transformation Lead at American National Insurance Company across multiple business lines including Annuity, Life Insurance, Digital Experience, and Property & Casualty Insurance.

Education

• Michigan Technological University

  BSME, Quality Engineering

  1990 — 1995

• University of St. Thomas - Opus College of Business

  MBA, Operations Mngt and Statistical Methods

  2003 — 2005

Skills

• Business Process
• Team Leadership
• Dmaic
• Operational Excellence
• Quality Assurance
• Leadership
• Inventory Management
• Data Analysis
• Team Building
• Operations Management
• Continuous Improvement
• Marketing Operations
• Change Management
• Project Portfolio Management
• Vendor Management
• Process Improvement
• Cross-Functional Coordination
• Lean Manufacturing
• Cross-Functional Team Leadership
• Process Engineering
• Program Delivery Management
• Business Process Improvement
• Strategy
• Customer Experience
• Six Sigma
• Program Management
• Crm