Scott Franklin
Sr Manager Support Engineering | Customer Support, Global Governance | Ex-Salesforce
- Role
- Senior Manager, Support Engineering & Senior Support at Attentive
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, Support Engineering & Senior Support
Feb 2025 — Present · Beaverton, OR, US
As Senior Support Engineering Manager at Attentive, I lead a team of 13 Support Engineers and Senior Support Specialists who serve as the technical backbone for our customer experience. My team is responsible for advanced troubleshooting, code review, and implementing tailored solutions that ensure seamless performance of Attentive’s SMS and Email marketing products.Key responsibilities include: • Managing and mentoring a high-performing team of Support Engineers and Senior Support Specialists. • Overseeing technical case resolution, via escalation and incident management • Partnering cross-functionally with Product, Engineering, and Customer Success to surface insights and drive product improvements. • Developing scalable processes to increase resolution efficiency and improve customer satisfaction.Through this role, I help ensure my team’s ability to enable Attentive’s clients in maximizing the value of our marketing technology, while empowering my team to grow their technical expertise and career development.
Education
Oregon State University
Bachelor of Arts (B.A.), German Language, Education
2005 — 2010
Europa-Kolleg
German Language Certificate, German Language and Culture
Skills
- Sales Operations
- Customer Retention
- Customer Service
- Cold Calling
- Employee Training
- Retail Sales
- Sales Management
- Building Relationships
- Customer Satisfaction
- Sales
- Store Management
- Sales Rep Training
- Retail
- Leadership
- Wireless
- Public Speaking
- Account Management
- Inventory Management
- Coaching
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.