Scott F.
Call Center Supervisor @EFW Radiology
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WORK HISTORY
Call Center Supervisor @EFW Radiology
Calgary, AB, CA
EDUCATION
Saskatchewan Institute Of Technology
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University of Calgary
HR Management, Human Resources Management and Services
ABOUT SCOTT F.
I’m a servant leader who believes great workplaces are built through trust, empowerment, and clarity. I bring a steady hand to complex, high-volume environments, creating the conditions teams need to excel.My approach blends people-first leadership with operational discipline: develop the talent, simplify the process, remove the noise, and deliver results that last.I’ve led large operational and customer experience teams and delivered measurable results: •Led 96 employees, driving a 15% lift in key performance metrics. •Managed 60–100 escalations weekly with consistently strong outcomes. •Cut wait times from 2 hours to 30 seconds by redesigning routing models. •Built a dispatch team from the ground up, hiring, training, and creating scalable processes. •Improved field quality through on-site inspections and workflow audits. •Supported the Cybertruck launch in Calgary with high-touch onboarding and support.I’ve worked for globally recognized organizations and contributed to their success by building empowered teams and delivering operational improvements. I’m now looking for a people-first environment where I can continue leading through service, helping teams grow, elevating performance, and driving meaningful impact.
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