Scott Edwards

About Scott Edwards

20+ years experience providing superior service to clients throughout the Contingent Workforce Solutions industry. • 15+ years implementing and managing client-facing Managed Service Provider (MSP) programs supporting Public Sector contracts in multiple states throughout the US.• Experience overseeing MSP account management teams supporting programs with combined annual spend exceeding $600 Million annually, with a current headcount exceeding contractors. • Proven ability to manage and deliver all aspects of Managed Service Provider (MSP) programs from inception and normalization through completion.• Strong ability to quickly establish genuine rapport with clients by providing superior customer service, along with value-added knowledge of MSP programs and Contingent Workforce Solutions industry best practices.• Utilize comprehensive product knowledge, familiarity with diverse cultures and personalities, and enthusiastic personality to quickly map client needs and recommend appropriate solutions. • Confident, articulate, and professional written/oral presentation abilities.• Combine patience, determination, and persistence to troubleshoot client issues, ensuring 100% satisfaction.

Experience

1. Service Delivery Manager- Contingent Workforce Solutions- in Staff Augmentation Sow Contract (Msp)

   CAI

   Dec 2021 — Present

   Actively contributed during pre-program implementation discovery sessions during program kick-off.• Interviewed, selected and trained a team of 3 Account Managers tasked with facilitating the requisition lifecycle across the State’s enterprise-wide program.• Created and delivered agency communications and presentations introducing CAI’s MSP solution to agency leadership across all state agencies during program inception, quickly followed by “town hall” presentations with users within each state agency.• Established CAI’s transition strategy for moving 700+ contractors from the prior MSP to the new CAI program, communicating the strategy to the client’s contract management team, then to participating state agencies and enrolled suppliers.• Serve as a primary CAI contributor to weekly status meetings with the client’s contract management team regarding program implementation and contractor transition updates.• Serve as primary point of escalation for account management challenges, agency issues, and supplier disputes.

Education

• McDaniel College

  Sociology