Scott Douglas

About Scott Douglas

Experienced passionate population health leader with strong business acumen and expertise in whole-person care strategy. Provide leadership in client relationships, operational execution, communication, and program strategy working with multiple stakeholders to deliver the right solutions to maximize population health outcomes. Key Competencies Include:Relationship BuildingStrategy DevelopmentData Analysis LeadershipCollaboration CommunicationConsultative SalesProject Management

Experience

1. Senior Client Executive

   Teladoc Health

   Mar 2024 — Present

   Effectively lead strategy, demonstrate value, and drive retention and growth for a book of Direct to Employer accounts ranging in size from to eligible lives. Support utilization and operation of a full suite of Teladoc Health programs, from virtual primary care and mental health to chronic conditions. Effectively develop relationships and trust with key client stakeholders. Effectively collaborate with internal departments to implement data transfers of medical claims and eligibility files. New upsells in 2024 led to increase of 60% in annual revenue for my book. Client retention is just over 99% for both account numbers and annual revenue. Have demonstrated passion for Teladoc in pursuit of supporting all company KPIs, willingness to share challenges and success in both team and company meetings. Despite challenges or roadblocks, I lead with a level-headed calmness that often deescalates even the most challenging situations.

Education

• Northeastern University

  Master of Science

• The University of New Mexico

  Bachelor of Science