Scott Dixon

Americas Technical Training Delivery Manager @Mitel

Ottawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2017 — Present

Americas Technical Training Delivery Manager @Mitel

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CA

Responsible for all aspects of the training delivery to both our partners and end customers alike. With my client focused approach, I have been able to assist small and large organization alike achievement their Unified Communications goals.Key responsibilities1) Manage a demanding delivery schedule across all products in the Mitel portfolio in North and South America.2) P&L management. Always ensuring that the business is profitable.3) Custom training plan development for customers.4) Technical enablement of partners and customers.

EDUCATION

2001 — 2006

Cambrian College of Applied Arts and Technology

Software Engineering Technology; Advanced Diploma

SKILLS

Managing the Learning FunctionIntegrationFace-to-Face TrainingTelephonyCoachingTelecommunicationsCaptivateAdult Learning MethodologiesCall CenterProgram ManagementLearning Management SystemsTraining MaterialSelf-PacedInstructor-Led TrainingLeadershipTechnical SupportTeam LeadershipVendor ManagementManagementContact CentersCall CentersTeam ManagementContact Center ConsultingIvrVoipSolution SellingAccount ManagementUnified CommunicationsE-Learning ImplementationTrainingSharepointSoftware DocumentationCrmAcdTroubleshooting

ABOUT SCOTT DIXON

Self motivated technical manager with extensive experience in developing customized, client focused solutions that achieve desired and sustainable results. Recognized as a skilled strategic thinker whose advice is often sought by clients, colleagues and senior management alike. Excellent ability to analyze and synthesize complex business issues, consult with internal and external stakeholders, deliver comprehensive recommendations and facilitate the systemic integration of technical solutions to meet both current and future client needs.

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Scott Dixon — Americas Technical Training Delivery Manager at Mitel in Ottawa, ON, CA | Unifers