Scott Dennis

About Scott Dennis

Dynamic and results-driven Senior Customer Success Manager with over a decade of experience in client-focused sales, strategic account management, and customer success across IT, forensics, and payment industries. Recognized for a proactive, technically savvy, and collaborative approach to driving customer adoption, satisfaction, and long-term value. Adept at translating complex business needs into tailored solutions, fostering strong relationships with stakeholders from operational staff to the C-suite. Skilled at leading clients through the entire post-sales journey—from onboarding to success planning and retention—while serving as a trusted advisor and escalation point. Proven ability to align cross-functional resources to achieve measurable outcomes in remote, hybrid, and field environments. Brings a unique background in forensics and public service, enhancing communication, attention to detail, and analytical rigor.

Experience

1. Senior Customer Success Manager

   AudioCodes

   Oct 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Lead customers through onboarding and implementation with a focus on adoption, value realization, and business outcomes.• Act as a strategic advisor, providing technical guidance and aligning business drivers with AudioCodes solutions.• Serve as a key escalation point and rotate as major incident manager to resolve critical service issues.• Conduct regular business, service, and ticket reviews while analyzing usage metrics and call quality data.• Develop success plans for at-risk customers, gather feedback through interviews, and recommend process enhancements based on best practices.

Education

• North Carolina State University

  Bachelor of Science (BS)

  1991 — 1996

Skills

• Business Analysis
• Cross-Functional Team Leadership
• Statistics
• Lead Generation
• Predictive Analytics
• Crm
• Sas Programming
• Solution Selling
• Data Mining
• Predictive Modeling
• Analytics
• Jmp
• Statistical Modeling
• Enterprise Software
• Cloud Computing
• Project Management
• Salesforce.com
• Time Series Analysis
• Business Intelligence
• Business Analytics
• Saas
• Data Analysis
• Agile Methodologies
• Business Development
• Leadership
• Product Marketing
• Sas