Scott Daley
Cxm Consultant @Node4
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WORK HISTORY
Cxm Consultant @Node4
Derby, GB
I specialise in designing, implementing, and optimizing customer service solutions using Dynamics 365 Contact Centre and other Microsoft technologies. Key responsibilities include:• Creating solution designs by analysing business requirements • Configuring and deploying the Microsoft D365 Contact Centre solution • Streamlining customer service operations through automation and AI-driven insights. • Educating teams on best practices to maximise effectiveness. • Monitoring performance metrics and refining strategies to boost customer satisfaction.
SKILLS
ABOUT SCOTT DALEY
Proactive and results-driven professional with over twenty years of experience supporting…
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