Scott Coelln

About Scott Coelln

Food truck owner and investor at Billsburg Brewery Specialties: Key Strengthsfood and Beverage / event planning / customer service • Solicitation of new business • Ability to significantly growing existing markets• Coordination of tradeshows,participation community events, giving back to the community.

Experience

1. Customer Service Specialist

   eventPower

   Apr 2026 — Present

   Own the customer conversation: Respond to inquiries via phone, email, chat, and social DMs with speed and empathy• Solve problems: Troubleshoot issues, process returns/refunds, track orders, and escalate complex cases when needed• Document everything: Log interactions accurately in our CRM so the team has full context• Know the product: Become an expert on our offerings, policies, and tools so you can give confident answers• Spot patterns: Flag recurring issues to help product and operations teams improve• Hit targets: Meet response time, satisfaction, and quality metrics while keeping interactions human

Education

• Concord University

  BA, Hotel

  1981 — 1985

• Concord University

  Bachelor of Arts, Hotel, Motel, and Restaurant Management

• Ridge High

  HIgh School diploma

  1978 — 1981

Skills

• Events Organisation
• Tourism
• Catering
• Hospitality
• Hotels
• Corporate Events
• Restaurants
• Hospitality Industry
• Leadership
• Customer Satisfaction
• New Business Development
• Sales Management
• Trade Shows
• Yield Management
• Contract Negotiation
• Marketing Strategy
• Marketing
• Market Planning
• Budgets
• Food
• Sales Process
• Budgeting
• Time Management
• Hospitality Management
• Food & Beverage
• Banquets
• Negotiation
• Customer Service
• Revenue Analysis
• Strategic Planning
• Event Management
• Meeting Planning
• Front Office
• Management
• Food Service
• Hotel Management
• Direct Sales
• Festivals
• Public Speaking
• Resorts