Scott Chodor

About Scott Chodor

Experienced in Large Commercial and Industrial, Small Business, and Residential aspects of the North American Electric and Retail Gas industries• Strong analytical skills and capable of developing business plans and processes• Leverage my Lean Six Sigma Black Belt certification to develop highly creative and innovative solutions• Thrive in both independent and collaborative work environments• Ability to positively influence my teams dynamic and level of collaboration• Proficient with the Microsoft Applications of Power Point, Excel, Access, SQL, and SSRS

Experience

1. Sr Manager, Customer Operations Reporting and Analytics

   Direct Energy

   Nov 2015 — Present · Tulsa, OK, US

   Responsible for leading the reporting and analytics team made up of 20 people spanning two countries• Culpable for reporting and analytics across corporate structure including five countries and 3.5M customers• Oversee high level executive reporting• Accountable for the production of reports monthly• Responsible for reporting companywide regulatory complaint numbers to the British public• Oversee implementation of 4DX methodology within the team resulting in 38 automated enhancements in the first year• Influence cross functional teams to expand reporting metrics, speech analytics use, and data modeling• Aid in developing the data control framework and future planning for data warehousing project

Education

• Washington & Jefferson College

  Bachelors of Arts in Business, Business Administration

  2000 — 2004

Skills

• Access
• Sql
• Project Planning
• Team Leadership
• Software Documentation
• Sdlc
• Sap
• Change Management
• Databases
• Energy
• Process Improvement
• Analysis
• Requirements Analysis
• Requirements Gathering
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Business Analysis
• Forecasting
• Quality Assurance
• IT Strategy