Scott Carlson

About Scott Carlson

With over a 20 years of experience in leadership roles, I currently serve as Vice President of Client Relations at Juniper, leading a team dedicated to enhancing customer engagement and satisfaction. Focused on developing strategies to improve client relationships, I emphasize collaboration and innovation to deliver exceptional service and meet our clients\' needs. My expertise in analytical skills, and team-building drives my commitment to fostering strong partnerships and creating value for our clients. I am passionate about leveraging these skills to ensure operational excellence and contribute to the success of our organization.

Experience

1. Vice President of Client Relations

   Juniper

   Jan 2026 — Present · US

   Lead a team of Client Relations Managers at Juniper, focusing on exceptional customer experiences with new growth. • Develop and implement strategies to enhance customer engagement and satisfaction. • Foster a collaborative culture that promotes innovation and excellence in service. • Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.

Education

• Old Dominion University

  Bachelor of Science, Criminal Justice and Business Management

  1991 — 1996

Skills

• B2b
• Small Business
• Crm
• Business Planning
• Operations Management
• Business Development
• Forecasting
• Contract Management
• Cold Calling
• Leadership
• Customer Satisfaction
• Training
• New Business Development
• Sales Management
• Networking
• Contract Negotiation
• Selling
• Marketing
• Budgets
• Sales Process
• Budgeting
• Time Management
• Sales
• Sales Operations
• Value Engineering
• Negotiation
• Customer Service
• Account Management
• Strategic Planning
• Management
• Team Building
• Direct Sales
• P&L Management
• Purchasing
• Project Management