Scott Campbell

About Scott Campbell

At Microsoft, our team enhances customer trust through exceptional technical support in security analytics, a mission I champion fervently. With expertise in troubleshooting and process improvement, we tackle complex global business challenges head-on. Our goal is to consistently deliver an outstanding level of support, aligning with Microsoft\'s vision of empowering every individual and organization on the planet.My current leadership in global initiatives is underscored by a robust skill set in information security awareness and technical presentations. These competencies, honed over multiple years of dedicated service, are instrumental in advancing my current responsibilities. These include delivering key global metrics to senior leadership and driving strategic projects that keep our support teams at the forefront of technical excellence.

Experience

1. Global Service Technical Advisor - Threat Analytics

   Microsoft

   Jun 2021 — Present · Dallas-Fort Worth, TX, US

   Empowered global security support team to deliver world-class customer experiences and technical support.• Troubleshot global business challenges to ensure top-tier customer support with Microsoft Defender for Identity and Cloud Apps.• Delivered reporting of global metrics to senior leadership and organized initiatives to maintain performance.* Developed tooling to enable a global support team to deliver solutions more efficiently and effectively to Microsoft customers.*Manage and develop support processes to ensure a consistent support experience, aid in speed of case resolution, and increase efficiency.*Worked to develop and maintain readiness for a the global support team.*Managed knowledge base in Azure Dev Ops

Education

• University of Houston

  Bachelor of Science (BS), Computer Information Systems

  2008 — 2011

Skills

• Troubleshooting
• C#
• .net
• Business Intelligence
• Microsoft Products
• Requirements Analysis
• Cloud Computing
• Iis
• Enterprise Search
• Active Directory
• Windows Server
• Networking
• Sharepoint
• Windows
• Microsoft Sql Server
• Database Design
• Internet Information Services (Iis)
• Software Development
• Sql
• Visio
• Asp.net
• Microsoft Office
• Microsoft Technologies
• Visual Basic
• Powershell
• Visual Studio
• Software Project Management