Scott Butler

Customer Success Manager, North America @Pixelz Inc

NC, US

Enterprise Pilot Support- Support the Sales team during the pilot process by inquiring and communicating directly with prospective clients to fully understand their retouching and workflow requirements- Responsible for the pilot results and for creating detailed sales presentations that make prospective clients understand who we are, what we do, and how that adds value to their businesses.Client Onboarding- Understands the importance of preparation and research prior to the initiation of an onboarding process- Leads the onboarding process by translating the client’s visual requirements to our production team and system, and handling client systems training- Holds regular client check-ins and manages any questions and communications- Manages challenging client situations with guidance from the Customer Success Director.Creative Consulting- Creates successful client relationships by developing effective visual strategies and workflows that achieve client goals while leaning on Pixelz best practices- Proactively offers new and innovative ideas to the client to enhance their success- Translates a client\'s subjective needs into a quantifiable and objective form that can be input into the Pixelz Platform- Ability to foresee and solve potential conflicts in a client’s needs and communicate them to our Production Team.Account Management- Builds successful client relations and handles day-to-day operations- Continuously monitors and analyzes the client usage of our services and enables an increased feature adoption to drive customer success and profitability- Develop customer relationships that promote retention, loyalty, and lifetime value.

University of North Carolina at Charlotte

Bachelor of Arts - BA, Photography and Digital Media