Scott Banks
Customer Delivery Director @Version 1
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WORK HISTORY
Customer Delivery Director @Version 1
Edinburgh, GB
Leading Version 1\'s Scottish Government ARE account. Full accountability for delivery performance, customer health, financial management, and growth strategy for this strategic public sector partnership managing 100+ resources.Mobilisation & Transition Excellence:• Successfully led end-to-end programme mobilisation from incumbent suppliers with service go-live 1st October 2025• Executed TUPE transfer, knowledge transfer, and achieved BAU stability within 2 months• Zero customer-impacting incidents during critical transition phaseStakeholder & Governance Leadership:• Direct engagement with Scottish Government at directorate levels• Chair steering committees with comprehensive financial, risk, and value reportingFinancial & Commercial Management:• P&L ownership: revenue recognition, margin management,• Monthly invoicing across multiple Statements of Work compliant with Scottish Government protocols• Budget forecasting, change control, and contract negotiationsOperational Delivery:• Implemented standardised onboarding: BPSS clearance, systems access, timebooking, compliance• Established governance frameworks: quality assurance, outcome-based models, quarterly objectives• KPI/SLA monitoring, risk mitigation, and proactive escalation management
EDUCATION
UCD Professional Academy
Professional Diploma in Leadership and Management
Technological University Dublin
Certficate, In Leadership (Version1)
University of Glasgow
Bsc (Hons), Computing Science
BCS, The Chartered Institute for IT
Chartered IT Professional, Computer Science
SKILLS
ABOUT SCOTT BANKS
Customer Delivery Director with 25+ years driving strategic account growth, operational excellence, and customer satisfaction across public and private sectors. Currently leading Version 1\'s Scottish Government ARE account with full accountability for delivery performance, customer health, financial management, and growth strategy.Recent Leadership Highlights:Successfully mobilised the ARE account from incumbent suppliers (CGI/Sopra) with service go-live in October 2025, achieving seamless TUPE transition and BAU stability within 2 months. Acting as the strategic bridge across internal practices, unifying delivery approaches while managing 100+ resources across multiple IT disciplines.Commercial & Customer Success Expertise:Managed £15m+ annual revenue portfolio with P&L accountability across utilities, national security, government, and transport sectors. Proven track record in account expansion, contract renewals, and double-digit revenue growth through proactive stakeholder engagement at C-suite levelEstablished robust governance frameworks with board-level oversight. Expert in balancing delivery excellence with commercial discipline while building trusted customer relationships and leading blended teamsTechnical & Delivery Excellence:Expert across full software development lifecycle with 10+ years delivering using Agile frameworks. Specialising in cloud transformation (AWS, Azure, OCI), application modernisation, complex change management, and digital transformation programmes. Qualifications & Clearances:AWS Cloud Practitioner, Azure Fundamentals, Professional Diploma in Leadership and Management (Distinction), Future Leaders Diploma, PRINCE2 Practitioner, MSP Foundation | Current UK Government SC Clearance, Chartered IT Professional (MBCS CITP), BSc (Hons) Computing Science, 1st Class - University of Glasgow
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