Scott Amsterdam
Results Driven Thought-Leader| Workforce Management | Contact Center Management | Building Performance Teams | Vendor Management | Process Improvement | Proven excellence in BPO leadership & Operations.
- Role
- Sr Manager, Workforce Planning at Lumen Technologies
- Location
- Nashua, NH, US
- LinkedIn followers
- 500 followers
About Scott Amsterdam
Results driven Operations leader with 25+ years progressive growth and experience with BPO management. Expertise in leading multi-functional onsite/ remote teams including WFM, training, QA, data analysis, demand/capacity planning, forecasting, and vendor management. Strong client relationship management, service delivery, process improvement, KPI obtainment, establishing cross functional relationships with peers and C Suite Leadership, tech savvy, and project management. • Call Center Technology• Transformation / Process• Reporting and Analytics• Startup Experience (Series C)• Contingent WFM• Employee Development• Customer Support• Vendor Management• Capacity Planning
Experience
Sr Manager, Workforce Planning
Jan 2026 — Present
Education
Clark University
Business Administration and Management, General
1984 — 1988
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