Scott Carter

About Scott Carter

c••••••••@sbcglobal.net* Passionate Sales & Customer Support professional with proven ability to significantly reduce expenses and remove roadblocks to help teams improve their performance and enhance customer satisfaction. Skilled at developing and implementing required training and communications that inform and motivate. Utilizes a \"see it, solve it\" team approach that collectively leads to measurably greater efficiencies.Colleagues refer to me as “the problem solver”. I sink my teeth into issues they encounter and tenaciously ensure those roadblocks are removed to allow them to perform their jobs effectively.What fires me up? Helping people grow and learn through training on process/product, making a process more efficient, and in resolving high priority customer issues. It is the countless “thank you’s” from teammates and those I support, as well as external customers, that drives my energy level northward.How do I achieve results? By my strong attention to detail, persistence, ability to work with cross-functional teams, persuasiveness, and laser focus to keep my eye on the ball and continue to advance it forward.I contribute much of my success to my ability to use my witty sense of humor to work hard and have fun along the way and a curiosity to continually learn and apply experiences to grow professionally and personally. I give people I support a fishing pole, not a fish.Teach, mentor, and impart knowledge to others.My purpose is clear. To enable individual, team, and organizational success through removing friction. To impart knowledge and motivate others. To deliver training that meets the needs of my audience. To constantly seek areas for improvement and be the \"torch bearer\" when others are hesitant to question the status-quo. When I enable the success of others, the sense of satisfaction I feel fuels me to even greater heights.

Experience

1. Product Sales Support-analysis

   Comcast Business

   Aug 2018 — Present · Oak Brook, IL, US

Education

• Bradley University

  Bachelor of Science

• Saint Xavier University

  Master of Business Administration (MBA)

Skills

• University Teaching
• Microsoft Office
• Sales
• Pmp
• Sme
• Team Leadership
• Customer Satisfaction
• Testing
• Presentation Skills
• Vendor Management
• Call Center
• Enjoy New Challenges
• Account Management
• Project Management
• Direct Sales
• People Management
• Problem Solving
• Resolving Issues
• Cross-Functional Team Leadership
• Wireless
• Customer Experience
• Coaching
• Customer Service
• Retail
• Bias for Action
• Contract Management
• Business Process Improvement
• Retail Sales
• Interpersonal Communication
• Process Improvement
• Knowledge Sharing
• Progressive Thinking
• Wireless Technologies
• Ownership
• Uat System Testing
• Telecommunications