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Scot Harrower

Senior Director of Operations @Cogeco Inc.

North York, ON, CA
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2019 — Present

Senior Director of Operations @Cogeco Inc.

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SKILLS

TelecommunicationsAnalysisLeadershipLeadership DevelopmentInfluence at All LevelsAccount ManagementCall CentersCable ManagementDirect SalesWirelessBusiness StrategyStrategic PlanningCross-Functional Team LeadershipStrong Business AcumenCoaching & MentoringTeam LeadershipDriving ResultsPersonnel ManagementSales OperationsNew Business DevelopmentStrategyBusiness AcumenNew Product ImplementationsSales Organization LeadershipCustomer ExperienceBudgetsStrategic PartnershipsSales

ABOUT SCOT HARROWER

Senior operations and CX executive with 20+ years leading cross-functional teams in telecom and financial services. Proven ability to scale customer-facing operations, improve retention, and reduce cost to serve.Track record of delivering revenue growth, NPS gains, and operational savings through workforce transformation, churn reduction, and digital enablement. Thrive at the intersection of customer experience, revenue strategy, and operational excellence.Trusted to lead multi-country initiatives, manage large P & Ls, and build high-performing, customer-centric teams in both enterprise and growth-stage environments.

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