Steve Coscarella

About Steve Coscarella

With over 25 years of experience in network and voice engineering, I am a seasoned Managed Services Manager at Winslow Technology Group, a leading provider of IT solutions and services. I structured a new Managed Service operations delivery team, implementing best practices and policies to support efficient growth and customer satisfaction.I foster a culture of collaboration between project managers and delivery engineers, ensuring consistent high-quality service delivery and exceeding customer expectations. I leveraged my strategic vision and collaborative structure to achieve zero customer churn during first year and a remarkable 76% growth in the managed service portfolio. I also build and maintain strong relationships with clients, prioritizing their needs and exceeding their expectations through proactive communication and problem-solving. My mission is to deliver reliable, resilient, and secure IT solutions that enable business performance and innovation.

Experience

1. Managed Services Manager

   Winslow Technology Group

   Sep 2022 — Present · Waltham, MA, US

   Established & Scaled Operations: Structured a new Managed Service operations delivery team, implementing best practices and policies to support efficient growth from 500k to 2.8M in three years. Collaborative Leadership: Fostered a culture of collaboration between project managers and delivery engineers, ensuring consistent high-quality service delivery and exceeding customer expectations.Churn & Growth: Leveraged strategic vision and collaborative structure to achieve zero first year customer churn and a remarkable 76% growth in the managed service portfolio. Customer Success Management: Built and maintained strong relationships with clients, prioritizing their needs and exceeding their expectations through proactive communication and consistent service delivery.Metrics-Driven Approach: Utilized data and metrics to track performance, identify areas for improvement, and continuously optimize service delivery and team efficiency.Platform: Ownership of platforms supporting delivery of customer solutions. Utilizing PRTG, AutoTask, as well as SaaS MSP offerings such as Commvault and IT Glue.

Education

• Harvard Business School Online

  Harvard ManageMentor

• Worcester Polytechnic Institute

  BSEE, Engineering

Skills

• Network Architecture
• Wan
• Sales Engineering
• Wireless Networking
• Network Security
• Wireless Technologies
• Managed Services
• Network Design
• Firewalls
• Telephony
• Qos
• Ip
• Network Engineering
• Sip
• Pre-Sales
• Infrastructure
• Routing
• Voice Over Ip (Voip)
• Operations Management
• Cisco Systems Products
• Avaya Technologies
• Switches
• Consulting
• Unified Communications
• Telecommunications
• Vpn
• Mpls
• Avaya Products
• Security
• Project Management
• Disaster Recovery
• Troubleshooting
• Networking
• Lan-Wan
• Wireless
• Cisco Technologies
• Ethernet
• Voip
• Data Center
• Avaya