Matt Schultz
Customer-focused engineer improving support experiences for enterprises using Microsoft 365
- Role
- Senior Customer Experience Engineer (M365 Ace) at Microsoft
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Matt Schultz
I love delivering modern solutions that enable people to work efficiently any time, any place, using the best applications, services, and security technologies.
Experience
Senior Customer Experience Engineer (M365 Ace)
May 2019 — Present · Omaha, NE, US
The Microsoft 365 Advanced Cloud Engineering team brings a customer-focused, deeply engaged, engineering-minded approach to redefine enterprise support experiences for Microsoft 365 customers.We deliver advanced troubleshooting, rapid issue resolution, and proactive support by drawing on broad & deep technical knowledge, engaging directly with engineering teams, and monitoring service insights.We advocate for all M365 customers’ success by sharing feedback to enhance products, processes, and support tools across the platform.
Education
University of Nebraska at Omaha
BS, Management Information Systems
2001 — 2005
Skills
- Wireless Networking
- Wds
- Microsoft Azure
- System Administration
- Vbscript
- Microsoft Exchange
- Network Security
- Networking
- Mdt
- Intune
- Microsoft Technologies
- Windows Deployment
- Windows 7 Migration
- Public Relations
- Collaborative Leadership
- System Center Suite
- Sccm
- Network Administration
- Office 365
- Group Policy
- Change Management
- Active Directory
- Windows Server
- Information Security
- Software Installation
- Azure Active Directory
- Agile Methodologies
- Windows Intune
- Multi-Factor Authentication
- Vmware View
- Windows 7
- Powershell
- Security
- Enterprise Software
- Communication
- Technical Support
- Application Packaging
- Help Desk Support
- Solution Architecture
- Windows 10
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