S. Christopher Byers

About S. Christopher Byers

Experienced financial business and risk management professional with strong legal…

Experience

1. Sr Product Manager, Digital Product Management C & Ib Digital Channels

   PNC

   Aug 2019 — Present

   Own and manage PNC Account Verification Services, a digital product offering that enables its users to confirm the existence, status, standing, and ownership of their trading partners’ bank accounts, which can help them to reduce fraud losses and minimize administrative returns Leverage data from various sources, including product analytics, market demand and trends, competitors’ offerings, and customer needs and insight to develop, refine, and maintain a client-centric roadmap and strategy for new product features and enhancements that align with PNC’s holistic digital strategy and complement its existing digital properties to deliver an optimal client experience Develop and manage against product volume and financial forecasts Manage the development, production, roll-out, pricing, and promotion of new product services and enhancements; proactively recognize, anticipate, and identify means to resolve potential operational and process problems that may arise As part of the first line of defense, spearhead the socialization of new product features and enhancements through the firm’s Risk Governance Process to gain the support and approval of various business and cross-discipline risk management stakeholders Participate in customer-focused quality assessments and improvement processes, such as product usability and feedback sessions; execute against actionable derived data Facilitate and create concise and compelling presentations to champion product changes, enable sales, and spur deeper client adoption Develop marketing collateral, training materials, and ongoing communication and engagement with clients and internal stakeholders Managed ePayments, PNC’s dynamic and omnichannel business-to-consumer (B2C) digital payment experience; closely collaborated Agile Team to ensure that business, technology, and operational needs were known, understood, prioritized, and effectively managed across all phases of the product lifecycle

Skills

• Strategy
• Risk Assessment
• Training
• Commercial Lending
• Financial Services
• Operational Risk Management
• Healthcare Banking
• Microsoft Office
• Financial Risk
• Operational Risk
• Legal
• Banking
• Cash Management
• Process Improvement
• Hipaa
• Project Management
• Risk Management
• Credit
• Treasury Management
• Regulatory Affairs
• Policy
• Business Process Improvement
• Commercial Banking
• Analysis
• Leadership
• Compliance