Susan Schofield

About Susan Schofield

I turn ambiguous, cross-functional work into simple operating systems that deliver results, while bringing different personalities together in harmony to achieve goals fast. Known for facilitating tailor-made impactful workshops, building scalable frameworks, and translating customer and partner signals into prioritized roadmaps with measurable outcomes. Experienced in AI and LLM quality programs, CX ops, and executive follow-ups in fast-moving, collaborative orgs.

Experience

1. Senior Ux Design Program Manager

   Amazon

   Jun 2025 — Present · Phoenix, AZ, US

   Reduced delivery timelines for urgent quarterly initiatives by 75% by realigning scope, initiating ideation workshops between UX, product, and tech partners, tightening intake and communication loops, and using real-time readiness signaling- Built and operationalized an end-to-end executive CX follow-up, tracking, and reporting system, anchored by a cross-product 5-tier impact and severity scoring framework, converting leadership and executive experience review insights into prioritized backlogs (160+ issues), aligning UX/tech/product teams on sequencing, and driving a 73% completion rate on an accelerated timeline.

Education

• Grand Rapids Community College

  Associate of Arts (A.A.)

  2009 — 2010

• Grand Valley State University

  Bachelor of Business Administration (B.B.A.), Marketing

  2011 — 2015

Skills

• Microsoft Office
• Microsoft Word
• Event Management
• Hospitality Management
• Microsoft Excel
• Communication
• Social Media Marketing
• Written & Verbal Communication Abilities
• Interpersonal Skill
• Employee Training
• Creative Problem Solving
• Multi Tasking
• Resourceful Problem-Solving
• Logical Thinker
• Intuitiveness
• Customer Service
• Social Media
• Basecamp
• Jive
• Apple Pages
• Webex
• Presentation Skills
• Coordinate Meetings
• Global Communications
• Event Planning
• Leadership
• Marketing
• Time Management
• Problem Solving
• Hospitality
• Public Speaking
• Microsoft Powerpoint