Sandra Chiarelli

Customer Service Consultant @Chiarelli Consulting

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2014 — Present

Customer Service Consultant @Chiarelli Consulting

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Toronto, CA

I am a focused leader with a strong work ethic and managerial skills. My career focus - providing strategic guidance with a tactual insight. I am a strategic thinker with a strong ability to identify issues and convert them into solutions. My strength is to train and coach at all levels within an organization. This including; crisis management, staff development, local store marketing, and financial management through P&L leadership. My practice focus on five main areas: Recruiting; People Development/ Training;(Customized) Steps of Service; Social Media Marketing; P&L Management. My target audience includes small to medium sized organizations within the Hospitality and Retail Industries, along with start up companies. My focus is working with General Managers, Store Level Managers and Employees to help increase levels of service and overall performance.A little about myself, I studied Culinary Management at George Brown College, and participated in an exchange program with Alma Cooking School located in Parma Italy. My Insights into the effective operations of the business has been gained by working directly with leading General Mangers and Owners within the industry including: The Keg Steakhouse, Club Link Golf Course; ByPeterandPaul.com, Milestones, Jack Astors, Hot House Cafe, Michelin Star Restaurants in Northern Italy, Apple Retail Canada, and Robert Half Staffing Agency.

EDUCATION

2003 — 2005

George Brown College

Diploma

N/A

Certified Coaches Federation

Certificate

SKILLS

Event ManagementRestaurantsHospitality ManagementRestaurant ManagementCateringCustomer ServiceCookingFood ServiceCustomer EngagementSalesWineTime ManagementStaff DevelopmentHospitalityFood SafetyManagementCustomer SatisfactionMenu DevelopmentEvent PlanningFood & BeverageRecruitingLeadershipCulinary SkillsSocial MediaTrainingHospitality IndustryFine Dining

ABOUT SANDRA CHIARELLI

I am a focused leader with ability to grasp situations quickly and implement solutions. I listen and observe the working environment, then collectively create and execute solutions. One of many values that I bring to an organization is my ability to align ideas and efforts for ‘real life, situational fixes’. I do this by bringing over 15 years of hands on leadership and ”grass roots” knowledge from Hospitality and Retail Environments.

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Sandra Chiarelli — Customer Service Consultant at Chiarelli Consulting in Toronto, ON, CA | Unifers