Schell C.
Service Management Portfolio Lead at Nordic Consulting Partners, Inc.
- Role
- Sevice Management Portfolio Lead at Nordic Global
- Location
- Jackson, MS, US
- LinkedIn followers
- 500 followers
About Schell C.
Healthcare organizations are challenged to deliver higher quality care at a lower cost. Nordic’s award-winning team provides health IT staffing, advisory consulting, and managed services that result in a stronger business with better patient outcomes.
Experience
Sevice Management Portfolio Lead
Oct 2025 — Present
Serve as Portfolio Manager for a portfolio of 12 service desk accounts, spanning clinical, IT, and patient portal support services.* Accountable for overall service health and SLA/KPI delivery across the portfolio, ensuring service quality, compliance, and consistent performance.* Act as the single point of contact for Delivery Executives, aligning service strategy, operational performance, and continuous improvement initiatives across the portfolio.* Define, monitor, and audit SLAs to prevent service degradation, drive accountability, and support data-driven decisions around service attainment levels.* Lead and drive Service Improvement Plans (SIPs) through analysis of operational metrics, client feedback, and root cause trends to improve efficiency, scalability, and end-user experience.* Provide portfolio-level insights and reporting, including Monthly Operational Briefings (MOBs), Quarterly Business Reviews (QBRs), and Year-in-Review materials to support executive decision-making.
Education
Mississippi College
Bachelor of Science, Business Administration
2010 — 2012
University of Phoenix
Master's degree, Health Administration
2013 — 2015
Mississippi Valley State University
Computer Science Information Systems
1992 — 1996
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