Mary K Paquette
Customer Service Technical Support @Pearson
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WORK HISTORY
Customer Service Technical Support @Pearson
Bloomington, MN, US
Answering calls promptly and courteously, offering assistance Documenting details thoroughly in the incident management system. Troubleshooting VUE Testing System software in test centers using remote tools Troubleshooting basic Network configurations and hardware issues Assisting with the installation and configuration of new hardware and software Assisting with the periodic rollout of software updates
EDUCATION
IT-Ready Training
Certified Graduate, Computer and Information Sciences and Support Services
College of Saint Benedict
Bachelor’s Degree, Art Teacher Education
Minneapolis College of Art and Design
Certificate, Illustration
SKILLS
ABOUT MARY K PAQUETTE
I am experienced in Customer Service Computer Support: performing upgrades, monitoring…
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