Scarlet Desaavedra
Chief Operations Officer @Knox Systems, Inc.
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WORK HISTORY
Chief Operations Officer @Knox Systems, Inc.
As Chief Operations Officer at Knox, I lead customer delivery and operational excellence for the largest Federal managed cloud provider. Knox hosts production environments for some of the world’s most trusted organizations within our FedRAMP-authorized cloud. In my role, I oversee end-to-end customer delivery and support operations, ensuring seamless onboarding, reliable production hosting, and continuous compliance with stringent Federal and DoD requirements. I partner with executive leadership to align business strategy with operational execution, while developing scalable processes, organizational KPIs, and cross-functional governance models that drive efficiency and customer success. With a focus on operational scalability and customer value realization, I lead both technical and professional services teams to ensure Knox not only delivers secure, compliant hosting but also enables clients to achieve rapid time-to-market and long-term mission success.
EDUCATION
Northern Essex Community College
Associate's Degree in Business Administration, Accounting
Southern New Hampshire University
Bachelor's Degree, General Studies, Business Administration and Management, General
SKILLS
ABOUT SCARLET DESAAVEDRA
Certified Project Management Professional and Professional Scrum Master and experienced Project Manager with a demonstrated history of working in agile, hybrid, and waterfall organizations. Specializing in emerging technology and software development programs. Recognized for consistently maintaining exceptional performance in fast-paced, high-stress environments within several top-performing organizations.
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