Stephanie Burns
Director of Customer Analytics | Data-Driven Strategist | Expert in Predictive Modeling, VoC Programs & UX Research
- Role
- Director, Data Analytics at Sallie Mae
- Location
- Wilmington, DE, US
- LinkedIn followers
- 500 followers
About Stephanie Burns
As a Director of Customer Insights, I’m passionate about using data to drivebusiness growth and enhance the customer experience. With expertise inpredictive modeling, customer segmentation, and UX research, I specialize increating data-driven strategies that help businesses solve complexchallenges and identify new opportunities. My experience spans designingcomprehensive customer insights programs, leveraging natural languageprocessing, and using advanced analytics to inform product and strategydecisions that ultimately lead to increased satisfaction, engagement, andprofitability.I take pride in fostering cross-functional collaboration, empowering teamsto work together towards customer-centric objectives. Whether it\'s refininguser experiences or reducing friction, I’m dedicated to deliveringactionable insights that transform businesses. I’m always eager to helpbrands better understand their customers and create solutions that drivelong-term success.Let’s connect! I’m always open to discussing innovative ways to enhancecustomer experiences through actionable insights and data-driven strategies.Areas of Expertise:Customer Insights & Research | Data Analysis | Predictive Modeling | Natural Language Processing(NLP)KPI Development & Monitoring | UX Research & User Testing | Financial Impact Frameworks | Data Visualization & ReportingText Analysis & Data Mining | Cross-functional Collaboration | Customer Segmentation | Advanced Statistical Analysis#CustomerInsights #DataDriven #UXResearch #PredictiveModeling #VoC#CustomerExperience #NLP #BusinessGrowth #CustomerSatisfaction#CrossFunctionalCollaboration
Experience
Director, Data Analytics
May 2025 — Present
Education
Nichols College
Bachelors of Arts, Mathematics and Economics
University of Massachusetts Amherst
Masters of Science, Statistics
Skills
- Statistical Data Analysis
- Predictive Modeling
- Statistics
- Voice of the Customer Analysis
- Sas
- Online Marketing
- Excel
- Microsoft Excel
- Sem
- R
- Net Promoter Score
- Ppc
- Voice of the Customer
- Msn Adcenter
- Google Adwords
- Tableau
- Statistical Modeling
- Time Series Analysis
- Spss
- Data Analysis
- Text Analytics
- Forecasting
- Analytics
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