Brent Nelson

About Brent Nelson

I’m energized by fast-growing, mission-driven organizations where I can take full ownership of IT, improve reliability and security, and make technology an enabler—not a roadblock—for staff.

Experience

1. IT Administrator

   Westside Children's Therapy

   Nov 2023 — Present · Mokena, IL, US

   Sole IT leader owning end‑to‑end strategy, architecture, operations, and support for ~800 staff across 30+ clinics in Chicagoland.• Built the company’s IT environment from the ground up, defining the roadmap, policies, standards, and infrastructure for a rapidly growing pediatric healthcare organization.• Architected and deployed company‑wide networks, endpoint standards, security controls, and support processes that enable reliable, scalable, and secure clinical operations.• Direct all hardware lifecycle management: strategy, procurement, vendor/contract negotiations, deployment, inventory, and refresh for desktops, laptops, Chromebooks, iPads, printers, and peripherals (Windows & macOS).• Serve as Google Workspace Administrator for the entire organization, governing users, groups, security, configurations, and integrations to balance productivity and protection.• Own IT security operations, including patching, endpoint protection, MFA, and access governance, partnering with leadership to reduce organizational risk.• Act as the single point of contact and escalation for all IT incidents and requests, providing hands‑on support, training, and guidance to clinical and administrative staff.

Skills

• Information Technology
• Technical Support
• Customer Service
• Research
• Powerpoint
• Project Management
• Casper
• Data Analysis
• Mac Os
• Apple Remote Desktop
• Social Media
• Call Centers
• Strategic Planning
• Team Leadership
• Microsoft Office
• Apple Software
• Troubleshooting
• Management
• Desktop Application Support
• Leadership
• Public Speaking
• Apple Safari
• Macintosh Hardware
• Microsoft Technologies