Sudhanshu Bhardwaj

About Sudhanshu Bhardwaj

Dynamic hospitality professional with proven experience helping organizations reach their full potential. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions.

Experience

1. Operations

   Earthen Experiences Llp

   Aug 2018 — Present · New Delhi, IN

   Endeavour to achieve & create a high volume of client\'s best experiences and memories, by effectively operating the system.memories, by effectively operating the system. Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. Build relationships with key suppliers and members and correspond directly with the prior Operations team to check rates and availability, manage reservations, special requests, and member payments. Contacting airlines, hotels, and ground transport companies for new bookings and reconfirmation to make suitable arrangements. Overseeing the customer service process & resolving customer complaints brought to your attention. Build sustainable relationships and trust with customer accounts through open and interactive communication. Contributed to managing key accounts and ensuring they had top service to continue loyalty resulting in increased referral sources. Maintains accurate records of bookings, payments, transactions, phone calls and meetings

Education

• Hemwati Nandan Bahuguna Garhwal University

  Bachelor's degree

  2002 — 2005

• Hospitality Management

  Diploma in Hospitality Management

  2006 — 2007