Stu Kelly

Customer Success Manager at Contentstack

Role: Customer Success Manager at Contentstack
Location: Washington, DC, US
LinkedIn followers: 500 followers

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About Stu Kelly

Experience in client facing roles with the ability to clearly translate client needs to…

Experience

Customer Success Manager
Contentstack
Jun 2025 — Present
Own the post-sale customer relationship.• Act as the primary point of contact and strategic partner throughout the customer journey.• Develop strong relationships with stakeholders across customer teams.• Drive stakeholder alignment and shared accountability around outcomes, success metrics, and adoption milestones.• Co-create and manage success plans grounded in tangible business goals.• Monitor key health indicators to identify opportunities and risks.• Take proactive action to improve adoption and retention.• Orchestrate cross-functional resources to ensure timely delivery and effective enablement.• Guide customers on best practices in implementing and scaling with Contentstack’s composable DXP.• Deliver ongoing platform education in the context of the customer’s use cases and future goals.• Establish operational rhythms, playbooks, and self-service resources to reduce friction and increase platform confidence.• Partner with Product and Engineering teams to escalate and resolve issues with speed and transparency.• Contribute to the evolution of internal tools and processes that improve customer experience and scale.

Skills

Social Media Marketing
Photoshop
Editorial
Radio
Feature Articles
Editing
Copy Editing
Social Media
Blogging
Writing
Journalism
Music
Magazines

Contact information

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Work email
s••••••••@contentstack.com
Personal email
•••••@•••••.com
Direct dial
+14•••••••90

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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