Sampath B.

Escalation Engineer @Talend

Bonn, DE

Recommend best-practice approaches to integration, implementation, and product configuration, and provide technical instruction to Customer teams during onboarding.Initiate and manage technical sessions to collect Customer requirements on the systems, data model, and custom metrics needed to achieve their business goals.Jointly define success with customers by understanding the business challenges they are trying to solve and highlighting the value realized using Talend Products.Create, execute and monitor Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer.Committed to diagnosing, reproducing, finding a workaround, and providing solutions to customers\' complex software problems on their on-premise, Hybrid, and Cloud environments.Guided customers on containerization and orchestration of Talend microservices using Docker images and Kubernetes.Experience configuring Active Directory Federation Services and OKTA to enable secure identity management and single sign-on (SSO) access to Talend Applications.Organized issues to be sent to the product development team and handled escalated cases if not resolved by system analysts, and ensured the use of all resources for resolution.Take weekly status calls as DSE for Enterprise customers and conduct health checks on customer\'s environments, and ensure hands-on assistance in designing, developing, and deploying the solutions.Work along with CS Organisation to establish department objectives and goals for retaining more customers and increasing revenue generation for the organization.

Jawaharlal Nehru Technological University

Bachelor of Technology - BTech, Information Technology