Sayyeda Lubna
Director of Operations @TP
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WORK HISTORY
Director of Operations @TP
Indore, IN
Lead global Logistics (400+ FTEs) operations, accountable for P&L, SLA compliance, and client engagement. Built performance frameworks and vendor scorecards, driving operational efficiency and compliance. Partnered with executives on cost optimization, risk mitigation, and strategic alignment with corporate objectives.
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.), Information Technology
St. Umar Higher Secondary School
High School Diploma, PCM
ABOUT SAYYEDA LUBNA
As Director of Operations at Teleperformance, I lead global logistics operations with over 1.5 years of experience in managing 400+ FTEs. My work is centered on ensuring P&L accountability, SLA compliance, and fostering strong client engagement. I have successfully developed performance frameworks and vendor scorecards, aligning operational strategies with corporate objectives while partnering with executives on cost optimization and risk management initiatives. With over 13 years of professional experience, I specialize in operational strategy, client communication, and contact center solutions (CCaaS). My goal is to drive efficiency, enhance customer experience, and achieve measurable business outcomes through strategic planning, process enhancement, and effective service delivery. I am committed to collaboration and building sustainable relationships to advance organizational objectives.
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