Saypadia Desaussure

About Saypadia Desaussure

I am a strategic AI Operations and Vendor Management leader with a track record of scaling global ecosystems across the US, Canada, Mexico, India, Malaysia, Philippines, and EMEA. I specialize in the intersection of Contracting Governance and Call Center Transformation, ensuring AI integration is backed by rigorous compliance and measurable ROI.With a career defined by high-scale leadership—including managing budgets up to $49M and organizations of 1,300+ personnel—I bridge the gap between high-level service delivery and the technical precision required for modern AI ops. I don’t just manage vendors; I architect high-performing partnerships through:AI Operations & Implementation: Transitioning traditional BPO models into AI-enabled customer experience (CX) environments.Strategic Contracting & Governance: Managing full-lifecycle P&L and Statement of Work (SOW) documents to ensure 100% vendor compliance.Global Service Delivery: Driving transformation projects that optimize Quality and CX across diverse international markets.Process Improvement: Re-engineering workflows to reduce operational friction and accelerate scale for high-growth technology firms.I am focused on building the operational infrastructure that allows AI and human talent to thrive together.

Experience

1. Senior Group Manager, Ai & Responsible Content Operations

   Microsoft

   May 2023 — Present

   Lead global operations for AI Data Labelling and responsible AI and ethical governance, bridging the gap between technical engineering, science teams, and human-in-the-loop (HITL) workflows.Global AI Operations & Workforce Transformation: Directed a high-scale internal organization of 7 Microsoft FTE AI Ops Managers and 64 FTE AI Annotators across the US, Europe, and Asia. Successfully led the strategic workforce transition to HCL (Supplier), overseeing the full vendor lifecycle, contract/SOW governance, and performance accountability for 25 global languages across 4 countries.Ethical Governance & Compliance: Architect and enforce Responsible AI frameworks to ensure content safety and ethical data handling. Lead cross-functional stakeholders to uphold global compliance standards and mitigate bias in AI models.Operational Excellence: Define and track North Star KPIs for AI Ops success. Implemented continuous improvement strategies that optimized throughput and performance, consistently achieving 95% or higher in Quality metrics.

Education

• South Carolina State University

  Bachelor of Arts

  1985 — 1990

Skills

• Enterprise Software
• Contact Center Management
• Operational Excellence
• Leadership
• Team Leadership
• Training
• Customer Satisfaction
• Vendor Management
• Call Center
• Program Operations
• Performance Management
• Financial Services
• Crm
• Account Management
• Change Management
• Project Management
• Leadership Development
• P
• Customer Retention
• Management
• Strategy
• Strategic Planning
• Human Resources
• Statement of Work & Master Service Agreement Compliance
• Operations Management
• Call Centers
• Contact Centers
• Client Services
• Recruiting
• Six Sigma
• Cross-Functional Team Leadership
• Workforce Management
• Copc Registered Coordinator
• Service Delivery
• Customer Experience
• Start-Ups
• Customer Service
• Sow
• Outsourcing
• Forecasting