Sayon Karmakar
Operations Lead | ITIL Certified | Process Automation & Transformation | Reporting & Data Visualisation Specialist | ServiceNow ITSM | Project Transition | Stakeholder Management
- Role
- Information Technology Service Desk at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sayon Karmakar
Dedicated and trustworthy customer service specialist with 7+ years of experience in IT Service Management. Involved in project transition & automation.
Experience
Information Technology Service Desk
Mar 2017 — Present
Dedicated and trustworthy customer service specialist with 8+ years of experience in IT Service Delivery Operation. Exprience in project transition & automation. Manage 40+ FTE accounts with 25K monthly contact volume (end user base 2.5 L) for Europe Region.
Education
MGUniversity
BCA
Mahatma Gandhi University
Bachelor of Computer Applications
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