Sayon Banerjee
Procurement and Senior Customer Service Officer
- Role
- Customer Service Specialist at Adani Logistics Ltd
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sayon Banerjee
Result-driven professional offering over 8 and half years of experience in supply chain & …
Experience
Customer Service Specialist
Jan 2021 — Present · Ahmedabad, IN
1.Managing and nurturing customer relationships to uphold the highest service standards2.Exceeding customer expectations by delivering exceptional service and ensuring satisfaction3.Coordinating and overseeing system-oriented activities in Rail & Trucking Operations, optimizing container movement efficiency4.Cultivating strong customer relationships, and resolving issues promptly and professionally5.Facilitating clear and concise communication between internal teams and external customers to understand requirements and address concerns effectively6.Demonstrating meticulous attention to detail, ensuring accuracy in documentation and operational processes7.Exhibiting exceptional organizational skills to effectively manage multiple responsibilities and meet deadlines8.Identifying and resolving issues in customer service and operational activities, employing critical thinking and problem-solving skills9.Maintaining a high level of professionalism and upholding the reputation of Adani Group through outstanding service delivery and efficient operations management
Education
Delhi Public School, Bokaro Steel City.
HSC
2005 — 2006
Durgapur Institute of Advanced Technology & Management
Bachelor of Technology - BTech
2006 — 2010
Regional College of Management (RCM), Bhubaneswar
Postgraduate Degree
2012 — 2014
Delhi Public School Bokaro Steel City
Senior Secondary Certificate
2003 — 2004
Success IT Hyderabad
SAP MM Training
2019 — 2019
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