Sayli Godse
CX @ Clay 🌈 | MS @ Columbia University (Product, Strategy & Analytics)
- Role
- Product Specialist at Clay
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Sayli Godse
Product & Strategy Enthusiast with a unique blend of technical expertise and business acumen, currently pursuing a Master\'s in Management Science and Engineering with a focus on Product Management at Columbia University.Drawing from my mechanical engineering foundation and evolving through roles in Product Strategy, I bring a systematic approach to solving complex business challenges. At Kering, I led the integration of predictive analytics for inventory management, handling 2M+ SKUs and implementing lean management strategies that drove operational efficiency. My experience extends to crafting data-driven solutions at UNDP, where I developed early warning analytics frameworks for crisis management across 13 Asian countries.I\'m passionate about leveraging technology for social impact, as demonstrated through co-founding Igniting Insight, an initiative that provided virtual education to underprivileged students through 300+ lectures. Currently serving as Vice President of Columbia\'s Product Manager\'s Club, I continue to build bridges between technology and user needs.Core competencies:Product Strategy & Roadmap DevelopmentData Analytics & Visualization (Python, R, SQL)Cross-Functional Team LeadershipUser Research & Journey MappingAgile MethodologiesBusiness Intelligence & KPI Framework DevelopmentLooking to connect with fellow product enthusiasts and professionals interested in data-driven product development and social impact initiatives.
Experience
Product Specialist
Mar 2025 — Present · NY, US
Primary Responsibilities- Help customers solve complex go-to-market challenges through technical expertise and consultative problem-solving- Act as a technical co-pilot for enterprise and self-serve customers—troubleshooting everything from API bugs and integration issues to strategic workflow design, ensuring customers maximize value from Clay\'s data enrichment platform- Partner cross-functionally with engineering, product, and growth teams to escalate bugs, identify product improvements, and maintain Clay\'s high bar for support quality that goes beyond typical B2B SaaS experiencesMajor Projects & Contributions- Credit Spend Dashboard Project - Collaborated with engineering to revamp the credit usage dashboard, reduce support tickets, analyze credit refund trends, and develop tighter refund policies- Comprehensive analysis of customer friction points, identifying knowledge gaps vs. product issues to inform Education and Engineering teams- Created integration-specific video content, building internal support library, enhancing integration documentation, and developing technical glossary to reduce support tickets- Leading enablement for AI GTM Skills Cohort, including application review, content preparation, and running the cohort program- Regular synthesis of customer feedback and support trends to inform product roadmap and sprint planning- Authored technical documentation for Clay\'s AI features and created onboarding materials for Support and Customer Success teams- Co-owned and coordinated internal table build sessions with engineers to understand customer experience, generating feedback and feature requests
Education
Columbia University
Master of Science - MS, Management Science and Engineering
Columbia Business School
Master of Science - MS, Management Science and Engineering
Dwarkadas J. Sanghvi College of Engineering
Bachelor's degree, Mechanical Engineering
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