Sayli J.

About Sayli J.

Experienced in client-facing roles with a strong focus on client account management. I specialize in building and maintaining strong client relationships, ensuring their needs are met while driving business growth. Passionate about delivering exceptional service, resolving challenges, and providing tailored solutions that foster long-term partnerships.

Experience

1. Assistant Account Manager

   Smartworks

   Apr 2025 — Present · IN

   Proactively identified and resolved client concerns in early stages to ensure high satisfaction and prevent escalation, fostering long-term relationships in a fast-paced environment. Monitored account activity, including usage, payments, renewals, and contract terms to ensure accuracy, timely billing, and seamless member experience in a coworking space setting. Proactively flagged upcoming renewals and identified expansion opportunities to support client retention and growth within the organization. Identified upselling opportunities for value-added services such as meeting rooms and business support, contributing to increased revenue and client engagement. Ensured accurate invoicing and timely payment follow-ups while maintaining clear records of client interactions and contract updates to support operational transparency and client satisfaction. Facilitated smooth onboarding and orientation for new clients, followed by proactive check-ins to ensure satisfaction and a seamless transition in the dedicated space.

Education

• Savitribai Phule Pune University

  B. Sc. Hospitality studies