Sayli Dhawde

About Sayli Dhawde

I’m a data-driven professional with 3+ years of experience at Capgemini, working across Network Engineering and PMO functions to improve service delivery and operational efficiency. In my recent role, I built Power BI dashboards to track SLA compliance and risk metrics, improving reporting visibility and enabling faster decision-making for stakeholders. I have contributed to enhancing service delivery performance by 20% by identifying inefficiencies and driving process improvements.I achieved a 95% first-contact resolution rate, improving user experience and reducing escalation volumes. I’ve worked closely with cross-functional teams to streamline workflows, strengthen governance processes, and ensure reliable service operations. I’m particularly interested in solving business problems through data, improving user experience, and building efficient, scalable processes.

Experience

1. Network Engineer

   Capgemini

   Dec 2025 — Present · Mumbai, IN

   Managed network operations and ticket escalations using monitoring tools, ensuring SLA compliance and timely resolution-Resolved critical incidents by coordinating with cross-functional teams, minimizing downtime and service impact-Monitored system performance and proactively identify risks, improving service reliability

Education

• Sathaye College - India

  Undergraduation, Science

• Welingkar Institute of Management

  Master of Business Administration - MBA, Operations Research

• Sathaye College - India

  Bachelor of Science - BS, Statistics