Saylee Shinde

About Saylee Shinde

As a fresher, I\'ve embarked on my journey in the tech world, focusing on software licensing management.\" During my 3 years at WNS, I’ve the opportunity to gain hands on experience of \"Dedicated Software Asset Manager: Streamlining Requests, Procurement, and Catalog Maintenance. Proven Expertise in End-to-End Process Management, from Introducing New Software to Retirement. Extensive Knowledge of License Validation and Publisher Allocation. Technical Proficiency in Management Tools for Effective Operations. Meticulous Tracking of Client Licenses, Allocation, and De-allocation. Swift Response to User Requests and Team Needs for IT Software Asset Management. Meeting SLA Targets by Closing Daily Licensing Tickets Promptly. Expertise in Software Removals and License Recovery. Guiding Exception Handling Processes and Maintaining Internal Standards.

Experience

1. Program Analyst

   WNS

   Jan 2022 — Present · Mumbai, IN

   Experience in managing Admin portals of 0365, Visual Studio, Adobe, LogMeln, VLSC, etc.•0365 admin access experience of Azure active directory panel.• Overall responsibility for fulfillment of license allocation and de-allocation of different publishers. i.e. Microsoft, Adobe, LogMeln (for Clients & org level globally).• knowledge to identify problems with 0365 incidents and provide resolution in a timely manner.• Collaborate with internal support groups and Microsoft support team to align an escalations and resolve that are reported by end users.• communication with appropriate people using most effective medium whenever there is an issue of service / license.• Worked on POC (proof of concept) of SAM Tools - Snow, Flexera and ServiceNow.• license reclamation to save cost for unused applications and follow up on software removals ensuring that released licenses are returned to the pool of available licenses.• Experience in end-to-end process management. i.e. bringing new software in environment, retirement, disposal of software.• Keeping track of license which are provided by client, its allocation and de-allocation.• Co-ordinating with user for new purchase along with Basic knowledge of processing purchase orders.• Maintaining and updating software catalog.• Designing workflow to get request approved through authorized approvals.• Processing purchase orders for new purchase requests.• Working on removing end-of-life/support software from the organization as per the software retirement policy to meet the compliance.• Respond to end users about their request status, changes or cancellations.• Managing the software and license request ticket que within SLA time.• Maintaining license history of all processed licenses for future reference.• Handle Software requests.• Focused and able to work in a shift as a part of team.

Education

• Dr D Y Patil Institute of Management Studies (DYPIMS)

  Master of Business Administration - MBA

  2023 — 2025

• Sinhgad College of Engineering

  Bachelor of Engineering - BE

  2019 — 2022