Sayema Hossain

Retail Associate @TJX Canada – Winners, Marshalls, HomeSense

Toronto, ON, CA

Meticulously handled POS system transactions which includes cash, credit, exchanges and returns to ensure seamless and accurate cash flow while demonstrating a high degree of customer service while processing all transactions in accordance with our guidelines. • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time. • Anticipated customer needs and provided them with high quality service while upholding company standards and values to ensure customer satisfaction. • Replenished fixtures, bunks, and shelves in an orderly and accurate manner while also completing markdowns in a timely and accurate manner. • Initiated and participated in-store recovery as needed and executed merchandising policies and maintained standards. • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories. • Responsible for the daily processing of shipments, organization, and set-up of the warehouse area, keeping up with all policies and procedures and in a clean and safe manner, and performed maintenance/stock duties when required.• Processed and prepared merchandises for the sales floor utilizing the principles of WorkSmart• Trained over 50 Associates on how to use registers and equipment, how to function at the service-desk and to follow the policies associated with each service area.• Successfully managed over 50 associates and took on the role of a supervisor when manager or coordinator are not in sight. • Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.

Ryerson University

Bachelor of Arts - BA