Sayed Din

Customer Success Engineer @Redseal, Inc

Troubleshoot and analyze complex technical problems and work with customers and RedSeal development to resolve technical roadblocks. • Ensure all issues are resolved or escalated to the proper resources for resolution in a timely fashion. • Manage communications with customers at all levels to maintain positive relationships. • See customer support cases through to completion. • Review network device configuration files, server logs, and other data sources to find root causes of customer issues. • Work with customers via phone, email, and screen-sharing. • Document all technical inquiries, develop and review content for knowledgebase. • Work with Javascript, Java, Python, XML, JSON, and LINUX. • Write scripts to utilize a web based API. • Configured and Troubleshoot Routers, Firewalls, Vulnerability Scanners, Load Balancers, and Configuration Management Databases