Sayantani Roy

Senior Operations Analyst @NatWest Group

Belfast, GB

Lead 40–60+ daily client engagements via digital banking platforms, delivering data-driven financial advisory including financial health checks, savings strategies, and product recommendationUtilise SAP and ERP systems to manage customer data and support end-to-end business processes, ensuring data integrity, audit readiness, and efficient workflow executionConduct process analysis and support lending decisions (loans and mortgages), optimising operational performance while ensuring compliance with risk and regulatory frameworks