Sayantan Datta

About Sayantan Datta

With 19 years of progressive leadership in business transformation, Sayantan is currently…

Experience

1. Otc Global Process Owner & Transformation Architect

   Diageo

   Apr 2024 — Present · Gurugram, IN

   GLOBAL PROCESS OWNER: Responsible for designing, standardising, and governing end-to-end business processes, operating model and transformation across an organisation’s global Customer-to-Cash Processes & Service Delivery (GBS) serving 200 countries- Global Process Governance: Govern and own the end-to-end Customer-to-Cash value stream (process), from Customer Setup to Accounts Receivable, ensuring compliance and scalability.Functional Business Integration: Lead an SME Pool responsible for design, deployment, and continuous improvement of business change- GPO Model Activation Lead: develop, configure and deploy the GPO Model for OTC Service Delivery / Operations in GBS/GCC and in-market- Strategic Leadership: Architect for Project Leapfrog, delivering global transformation of Commercial and Cash processes, including Trade Promotions Management, Contract Lifecycle Management, Order Management, and Accounts Receivable- Transformation Leadership: Establish and deploy standards for processes, policies, and KPIs across Diageo’s OTC value stream, ensuring alignment with GBS/GCC (Global Business Services) objectives.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  MBA, Marketing & International Business

  2004 — 2006

• Pune University

  BE, Electrical Engineering

  1999 — 2003

Skills

• Blogger
• Business Process Transformation
• Management Consulting
• Customer Relationship Management (Crm)
• Pre-Sales
• Solution Selling
• Analytics
• Business Strategy
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• New Product Innovation
• Management Information Systems (Mis)
• Team Management
• B2b Marketing Strategy
• Telecommunications
• Product Development
• Analysis
• B2b Marketing
• Bid Preparation
• Offshoring
• Innovation
• Project Management
• Account Management
• Consulting
• Bid Management
• Outsourcing
• Digital Strategy
• Process Consulting
• Bpo
• Mis
• New Business Development
• Process Improvement
• Service Delivery
• Process Engineering
• Management
• Business Analysis
• Business Process Improvement
• Business Transformation
• Solution Design
• Product Innovation