Sayantan Majumdar
Sr Support Engineering Manager @Microsoft
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WORK HISTORY
Sr Support Engineering Manager @Microsoft
Pune, IN
EDUCATION
Christ University, Bangalore
Master of Science (M.Sc.), Computer Science
West Bengal University of Technology, Kolkata
Bachelor of Computer Application, Computer/Information Technology Administration and Management
Kanchrapara Harnett High School
Intermediate, Bio Science with Computer Science
SKILLS
ABOUT SAYANTAN MAJUMDAR
Experienced service delivery support professional with over 10 years of expertise in operations, process excellence, and client relationship management. Proven track record in identifying process issues, creating solutions, and working with cross-functional teams to drive change. Adept at managing vendor programs, improving service levels, providing world class technical acumen and supporting global operations.Highlights:Planned, organized, and assigned work for the team, communicated expectations, provided technical guidance, and ensured smooth transactions across business teams.Led efforts in setting up new delivery partner sites, ensuring the team was technically equipped to deliver at scale.Managed collaborative activities, ensuring smooth transactions across business teams and resolving operational problems.Contributed to process improvement plans by investigating incident trends and analyzing customer dissatisfaction, successfully turning scores from red to green for a specific delivery partner.Maintained customer service standards by initiating, coordinating, and enforcing programs, operational, and personnel policies and procedures.Managed customer escalations reviewed high-aged, idle, and technically challenging incidents for faster resolution.
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