Sayantan Dey

About Sayantan Dey

I am working as Operations Manager at Amazon, where I develop and drive programs to enhance the customer experience across multiple geographies. I have more than 3.5 years of experience in quality assurance and customer service, with a BBA from Calcutta Institute of Engineering and Management and a PGDBF from Indian Institute of Banking and Finance.My core competencies include Lean Six Sigma, Macros, VBA, SQL, Excel, critical thinking, operations monitoring, and root cause analysis. I have earned multiple certifications and honors for my knowledge, ownership, and performance in my field. I find and solve process roadblocks, manage operations to ensure compliance with SLAs, metrics, quality, and resource management, and lead a team of quality associates. I also mentor new hires, optimize productivity by inculcating best practices and business guidelines, and ensure employee engagement and people management to improve the employee experience. I am passionate about data and quality, and I strive to deliver value and satisfaction to the customers and stakeholders.

Experience

1. Manager Operations (Supply Chain)

   Amazon

   Aug 2024 — Present · IN

   Design and implement strategies to enhance supply chain efficiency and effectiveness, ensuring alignment with Amazon\'s high standards for operational excellence. Real-time customer experience by working in 24x7 operating environment. Develop and maintain relationships with key suppliers and logistics partners, negotiating contracts andmanaging performance to ensure alignment with Amazon\'s standards and goals. Oversee inventory levels across multiple fulfillment centers, utilizing data analytics to forecast demandaccurately and optimize stock levels to meet customer expectations. Coordinate and streamline the logistics network, including transportation, warehousing, and distribution, to support Amazon\'s fast-paced delivery requirements and customer satisfaction. Develop and manage budgets for supply chain and logistics operations, implementing cost-saving measures and ensuring financial targets are met. Address and resolve logistical challenges impacting order fulfillment and customer satisfaction, ensuring a seamless and efficient delivery experience. Drive continuous improvement initiatives in logistics processes, focusing on reducing lead times, increasing throughput, and lowering operational costs. Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts. Oversee a team and handle administrative work alongside building and supporting a strong team culture. Collaborate with other managers to standardize shift processes.

Education

• Kalyani Public School

  CBSE

  2008

• Calcutta Institute Of Engineering And Management

  Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services

  2010 — 2013

• Indian Institute of Banking and Finance

  Postgraduate Diploma in Banking and Finance, Banking and Financial Support Services