Sayantan Deb
Co-Founder & Director @ Deb Infraventures | Building a one stop brand for residential projects & interior designing services 🚀
- Role
- Customer Support Specialist at Lloyds Banking Group
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sayantan Deb
I bring a rare fusion of customer success expertise, compliance precision, and…
Experience
Customer Support Specialist
Apr 2024 — Present · GB
Delivered tailored first-contact customer support by identifying and resolving needs through digital solutions. Achieving over 75% First Touch Resolution rates, boosting customer satisfaction and improving operational performance.Managing customer data ethically and in compliance with UK regulations, including FCA, PRA, and SCA requirements, ensures the banking group\'s security and integrity. This approach mitigates data-related risks, enhances compliance, reduces regulatory breaches, and strengthens customer trust.Successfully identifying and addressing the needs of vulnerable customers by utilizing the bank\'s support systems and collaborating with the CFA team. Achieving a 1.8% month-over-month growth in support outcomes, aligning initiatives with business goals while ensuring regulatory compliance and providing customer-centric care with Empathy.I demonstrate strong ownership of my personal development by regularly reviewing my performance in line with the group\'s evolving business objectives. This has enhanced operational KPIs that align with the group\'s business objectives.
Education
Julien Day School - India
12th - ISC
University of Chester
Master of Business Administration - MBA
2022 — 2023
The Heritage Academy 213
Bachelor of Business Administration - BBA
2019 — 2022
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