Sayan Banerjee
WFM Analyst at Teleperformance
- Role
- Wfm Analyst at TP
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sayan Banerjee
As a workforce management analyst, with 5.5 years of total work experience, I specialize in optimizing staffing levels, forecasting demand, and managing schedules. Skilled in using workforce management tools such as Schedule 360, and experienced in implementing methodologies to achieve desired results as per service level agreement. I have a proven track record of using data-driven insights to improve operational efficiency and drive business results. I am an effective communicator and have experience presenting data and insights to senior management. I am passionate about using my skills and expertise to help the organization achieve goals. Also having experience in RTA to maximize utilization and coverage through skill changes and resource movements. I am passionate about working in a quick-paced, dynamic environment through the use of effective decision-making. I have worked with highly recognized processes like Amazon and Google. Currently I am leading a team of 3 schedulers and 2 real time analysts.
Experience
Wfm Analyst
Apr 2024 — Present · Gurugram, IN
Education
Jindal Public School
Higher secondary education
2000 — 2014
Global Institute of Technology and Management
Bachelor of Technology - BTech
2014 — 2018
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